Our return/exchange policy is extended only when goods to be returned are in a resalable condition with price tags intact and a valid receipt/bill
Free Gift
If part of an order with a free gift is returned, the value of the free gift will be proportionately deducted from the refund value, if free gift is not returned.
Full Price Standard Merchandise
Return or Exchange has to be initiated within 7 days of receiving the order.
COD Orders
The amount is refunded as Sasha Gift card which you can use for your future orders
COD handling charges charged at the time of placing the order are non refundable.
Prepaid Orders
Full amount is refunded into your initial payment mode (bank account, credit card, etc.)
Discounted Standard Merchandise (Including SALES, OFFERS, PROMO CODES etc.)
Return or Exchange has to be initiated within 7 days of receiving the order.
International Orders
We do not accommodate return/ exchange in case of any international orders.
For any inquiry please contact us at customercare@sashaclothing.net.
*Pls note we accept only prepaid payment mode for International orders
Exclusion from Return/Exchange
Customised & Tailored Merchandise: Both Full price & Discounted
Only alteration can be provided on a case to case basis
Alteration request has to be raised within 7days of receipt of product
*Please note, custom sizes, add length, add sleeves, any modifications on products are treated as Tailored products
* Handling charges of INR 95 applicable on all orders below INR 1000 are not refunded in case of any return
Important things to keep in mind while sending back the product for return/exchange:
All items must have the original tags, and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant or detergent.
All items should be free of make-up or tan marks
Please ensure correct pieces for return/exchanges are handed over to the delivery executive. We take no liability in case incorrect piece is handed over. Additional reverse and forward shipping charges will be levied for pickup of correct pieces again and shipping back wrong piece.
To ensure your Sasha garments are not damaged during shipment, please re-use the entire original packaging (including the garment sleeve) for proper care and protection.
All alteration/exchange/return requests have to be initiated within 7 days of receipt of product. You have to email at care@Sasha.com from your registered email id to trigger the request.
It takes about 12-15 working days to complete your return/exchange request post your request has been triggered.
Primary return/Exchange pickup will be done within 3-4 days of triggering the return/exchange request. In case the pickup is cancelled by the customer or failed after 3 attempts, additional charges will be levied as per the logistic partner.
